TERMS OF SERVICE

Store Name: The Benny Company
Website: https://thebennycompany.in
Email Address: beingabinbenny@gmail.com
Effective Date: 11 October 2026
Last Updated: 11 October 2026

1. Introduction and Acceptance of Terms

Welcome to The Benny Company (“we,” “us,” “our,” or “the Store”). These Terms of Service govern your access to and use of our website, https://thebennycompany.in, and your purchase of products offered through our online store.

We offer products including calendars, diaries, bookmarks, invitation cards, personalised stationery, corporate gifts, and other printed or customised products, subject to availability.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please discontinue using the website.

These Terms apply to customers purchasing products for personal, business, event-related, or gifting purposes. Additional written terms may apply to specific bulk orders, corporate orders, or customised projects where agreed upon by both parties.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

2. Eligibility and Account Terms

2.1 Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order independently.

If you are under the age of 18, you should use the Store and place orders with the involvement and appropriate supervision of a parent or legal guardian.

2.2 Account Information

You may be required to provide your name, email address, telephone number, billing details, shipping address, or other relevant information to place an order or use certain features.

You agree to provide information that is accurate, complete, and current and to update it when necessary.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law.

Please notify us promptly if you suspect unauthorised access to your account.

We reserve the right to restrict, suspend, or terminate access to an account where there is reasonable evidence of fraud, misuse, security risks, unlawful activity, or a material breach of these Terms. Such action will be proportionate and consistent with applicable law.

3. Products, Descriptions, and Availability

3.1 Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, dimensions, colours, materials, pricing, and other relevant information.

However, actual products may differ slightly from images displayed on your screen because of differences in display settings, lighting, printing processes, materials, or production techniques.

Minor variations in colour, paper texture, finishing, or other characteristics may occur where reasonably inherent in the product or production method. These variations do not excuse a material defect or a product that fails to match its agreed specifications.

3.2 Product Availability

Products are offered subject to availability and production capacity. We may update, discontinue, or modify products from time to time.

If a product becomes unavailable after you place an order and we cannot fulfil it, we will notify you and provide any refund required under applicable law.

3.3 Customised and Personalised Products

Some products may be customised using names, photographs, logos, dates, messages, artwork, or other information supplied by you.

You are responsible for carefully checking all spelling, dates, quantities, addresses, text, design choices, and other details you submit or approve.

Where we provide a design proof for approval, you should review it carefully before confirming production. Once a customised design has been approved and production has begun, changes may not be possible without additional charges or production delays.

Your approval does not remove our responsibility to address products that are defective, materially inconsistent with the approved design, or otherwise covered by applicable law.

3.4 Intellectual Property in Submitted Content

You must have the necessary rights or permissions to submit photographs, artwork, logos, trademarks, text, or other materials for printing or customisation.

You must not submit material that infringes another person's intellectual property rights, violates privacy rights, or is otherwise unlawful.

You grant us permission to use the submitted material only to the extent reasonably necessary to prepare, produce, fulfil, and support your order, subject to our Privacy Policy and applicable law.

4. Pricing, Taxes, and Payment

4.1 Product Prices

All prices are displayed in Indian Rupees (INR), unless expressly stated otherwise.

Prices, discounts, and promotional offers may change from time to time. The applicable product price will ordinarily be the price displayed at checkout when you place your order, subject to correction of genuine errors and applicable law.

4.2 Additional Charges

The final amount payable may include applicable taxes, shipping charges, packaging fees, personalisation charges, or other disclosed charges relevant to your purchase.

We aim to display the total payable amount and applicable charges clearly before you confirm your order.

For bulk and corporate orders, quotations may specify separate charges for design, production, packaging, shipping, taxes, and other agreed services.

4.3 Payment Methods

Available payment methods will be displayed at checkout. Depending on availability, these may include UPI, debit cards, credit cards, net banking, wallets, other supported payment methods, or cash on delivery.

Payments are processed through the relevant payment service provider or payment system. You must provide accurate payment information and comply with the provider's applicable terms.

We do not ask customers to disclose their banking passwords, card security codes, or payment account passwords through email or informal messages.

4.4 Payment Authorisation and Failed Transactions

An order may not be processed until the required payment is successfully authorised or received.

If a payment fails, is reversed, remains pending, or is flagged for legitimate verification, we may contact you for clarification or delay processing until the issue is resolved.

If money is debited from your account but the order is not confirmed, please contact us with the relevant transaction reference. We will investigate the matter and coordinate with the payment provider as necessary.

4.5 Pricing Errors

If a genuine pricing or listing error occurs, we will take reasonable steps to contact you before cancelling an affected order where practicable.

If an order cannot lawfully or reasonably be fulfilled at the displayed price, we may cancel it and provide any refund required by law. We will not use pricing errors as a pretext to avoid fulfilling accepted orders arbitrarily.

5. Order Placement and Acceptance

5.1 Placing an Order

When you submit an order through our website, you are making a request to purchase the selected products at the displayed price and on the applicable terms.

Please review your cart, delivery address, contact details, customisation instructions, quantities, and payment information before completing checkout.

5.2 Order Confirmation

You may receive an automated email or message confirming that we have received your order.

An automated acknowledgement does not necessarily mean that production has started or that the order has received final acceptance.

We reserve the right to review orders for availability, payment issues, inaccurate information, suspected fraud, or other legitimate reasons.

5.3 Order Acceptance

An order will ordinarily be accepted when we confirm acceptance through our order-processing system, begin fulfilment, or otherwise communicate acceptance, subject to the checkout terms and applicable law.

If we decline or cancel an order before acceptance, we will notify you where reasonably practicable and refund any amount received for that order as required by law.

If we need to cancel an accepted order, we will do so only on a legitimate basis and in accordance with applicable law. Any refund due will be processed accordingly.

5.4 Changes and Cancellations

Requests to change or cancel an order must be sent to beingabinbenny@gmail.com as soon as possible.

For standard products, we will consider cancellation requests based on the order's processing and dispatch status.

For customised products, cancellation or changes may not be possible once design approval, printing, production, or personalisation has begun.

Any cancellation charges, where legally permitted, will be disclosed and applied consistently with applicable law. We will not impose an unlawful cancellation charge.

If we agree to cancel an order, any applicable refund will be processed using the original payment method where practicable or another lawful method agreed with you.

6. Shipping and Delivery

6.1 Delivery Locations

We currently intend to serve customers in India, subject to serviceability and availability. Orders may be restricted for certain pin codes or locations depending on courier coverage.

International shipping is not guaranteed and will be offered only where expressly available at checkout or agreed in writing.

6.2 Estimated Delivery Time

Our standard estimated delivery window is 7–15 business days, subject to product availability, order confirmation, customisation requirements, production time, and the destination.

This estimate is not a guarantee of delivery on a specific date unless we expressly agree to a guaranteed delivery date in writing.

Customised products, large bulk orders, seasonal demand, or orders requiring additional design approval may require additional processing time. Where possible, we will communicate the expected timeline before production or dispatch.

6.3 Shipping Charges

Applicable shipping charges will be displayed at checkout or included in a written quotation for bulk orders.

For orders requiring special packaging, unusual delivery arrangements, or freight for large quantities, additional charges may apply only where properly disclosed and agreed upon.

6.4 Tracking and Delivery Updates

Where tracking is available, we may provide a tracking number or link through email, SMS, or another available communication channel.

Delivery is carried out by third-party courier or logistics providers. We will make reasonable efforts to assist with shipment enquiries and delivery problems.

6.5 Incorrect Address or Failed Delivery

You are responsible for providing a complete and accurate shipping address and a reachable contact number.

If delivery fails because of an incorrect address, unavailable recipient, refusal of delivery, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Where a parcel is returned for reasons attributable to incorrect information or failed delivery attempts, we may request payment of reasonable additional shipping charges before arranging a second shipment, to the extent permitted by law.

We will not apply this provision where the delivery failure results from our own error or where applicable law requires a different remedy.

6.6 Delays and Lost Shipments

Delivery estimates may be affected by courier disruptions, weather, public holidays, transport interruptions, production delays, or other circumstances beyond our reasonable control.

If your shipment is significantly delayed or appears lost, contact us at beingabinbenny@gmail.com with your order number.

We will investigate with the relevant courier and provide an appropriate resolution in accordance with the circumstances and applicable law. Nothing in this section removes any mandatory remedy available for late delivery or non-delivery.

7. Returns, Replacements, and Refunds

7.1 General Policy

Because many of our products are printed, personalised, made to order, or prepared specifically for individual customers, we do not ordinarily accept returns or provide refunds for change of mind, incorrect selection, or a customer's change in preference after an order has been accepted.

Please review the product description, dimensions, quantity, design, spelling, dates, delivery address, and other order details carefully before completing your purchase.

This policy is subject to applicable Indian consumer-protection laws. It does not remove any legal rights or remedies available where products are defective, damaged, deficient, materially different from the agreed description, spurious, or otherwise eligible for a remedy under applicable law.

7.2 Damaged Products

If your order arrives physically damaged, please contact us at beingabinbenny@gmail.com within 48 hours of delivery, where reasonably possible.

Please include:

• Your order number and the date of delivery.

• Clear photographs of the damaged product.

• Photographs of the external packaging and shipping label, where available.

• A short description of the damage.

• Any other reasonable information needed to investigate the claim.

Please retain the damaged product and its packaging until we advise you on the next steps.

We will review the evidence and may contact you for additional photographs or information. We may also check relevant production or shipment records.

The 48-hour reporting period is intended to help us investigate damage promptly. It will not automatically invalidate a claim where a longer period or another remedy is required under applicable law.

7.3 Resolution of Verified Damage

Where damage is verified, we will assess the appropriate resolution based on the nature of the damage, product availability, the order specifications, and applicable law.

Depending on the circumstances, the resolution may include:

• Replacement of the damaged product.

• Reprinting or remaking the affected item.

• A refund where appropriate or legally required.

• Another mutually agreed remedy permitted by law.

We will communicate the proposed resolution and any reasonable steps required to complete it.

We will not require a customer to accept store credit or a replacement where applicable law entitles the customer to another remedy.

7.4 Incorrect, Defective, or Misdescribed Products

If you receive a product that is incorrect, defective, materially different from the description or approved specifications, or otherwise not as agreed, please contact us promptly with your order details and supporting evidence.

Such complaints will be reviewed on their merits. Our general no-change-of-mind policy does not prevent an appropriate remedy required by applicable law.

7.5 Personalised and Customised Products

We generally do not accept returns or refunds for customised products solely because a customer changes their mind or later prefers a different design.

If the product contains a production error attributable to us, is damaged, or materially differs from the design or specifications agreed upon, please contact us so that we can investigate and provide an appropriate remedy.

If a design proof was supplied and approved, we may consider the approved proof when assessing whether the final product matches the agreed design. Approval does not waive your statutory rights.

7.6 Refund Processing

Where a refund is approved or legally required, we will ordinarily initiate it through the original payment method, where practicable.

The time taken for the refunded amount to appear in your account may depend on the payment provider or bank. We will communicate any material processing information available to us.

For cash-on-delivery orders, any refund arrangement will be communicated directly to the customer and completed through a lawful, mutually agreed method.

7.7 Return Shipping

Where a return, replacement, or inspection is appropriate, we will communicate the required procedure and explain who is responsible for the shipping cost.

We will not require a customer to bear return shipping costs where doing so would be contrary to applicable law or an agreed remedy.

7.8 How to Submit a Claim

Send your request to:

Email: beingabinbenny@gmail.com
Subject: Return, Damage, or Refund Request – [Order Number]

Please include your order number and the relevant supporting information so that we can investigate your request.

8. Bulk Orders and Corporate Gifting

We accept enquiries for bulk purchases, corporate gifting, event stationery, calendars, diaries, invitations, and other customised products, subject to availability and production capacity.

For bulk orders, a separate quotation or written agreement may specify:

• Product specifications and quantities.

• Design and artwork requirements.

• Unit prices, taxes, and shipping charges.

• Payment milestones or advance-payment requirements.

• Design approval deadlines.

• Production and delivery schedules.

• Packaging and delivery arrangements.

• Cancellation, revision, and dispute-handling terms.

Where a separate quotation or written agreement is accepted by both parties, its specific terms will apply to the relevant order if they differ from these general Terms, to the extent permitted by law.

Production may be delayed if required artwork, approvals, payment, or other information is not provided on time.

Any advance payment, cancellation charge, or non-refundable production cost must be disclosed and applied in accordance with applicable law.

9. Promotions, Discounts, and Gift Offers

Promotional offers, discount codes, and special pricing may be subject to specific conditions, validity periods, product exclusions, or minimum order values.

The relevant terms will be communicated with the offer.

Unless expressly stated otherwise, promotions cannot be combined with other offers and cannot be exchanged for cash.

We reserve the right to correct genuine promotional errors and withdraw or modify future promotions, subject to applicable law and any obligations arising from offers already accepted.

10. Prohibited Uses

You may not use our website or services:

1. For any unlawful purpose or in violation of applicable Indian law.

2. To commit fraud, submit false order details, misuse payment methods, or interfere with legitimate transactions.

3. To infringe copyrights, trademarks, privacy rights, or other intellectual property rights.

4. To upload or submit unlawful, threatening, defamatory, fraudulent, or infringing material for printing or customisation.

5. To distribute malicious software or attempt unauthorised access to our website, systems, or customer information.

6. To interfere with website operations, security, checkout, or the experience of other customers.

7. To scrape, copy, reproduce, or commercially exploit website content without authorisation, except as permitted by law.

8. To impersonate another person or misrepresent your identity or authority.

9. To abuse promotions, exploit technical errors, or engage in activities intended to cause financial or operational harm.

We may investigate suspected misuse and take proportionate action, including refusing unlawful customisation requests, restricting access, cancelling orders where legally permitted, or reporting suspected unlawful activity to the appropriate authorities.

11. Intellectual Property

Unless otherwise indicated, the website's branding, logos, original designs, graphics, photographs, written content, layouts, and other materials are owned by or licensed to The Benny Company and are protected by applicable intellectual property laws.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our protected content without prior written permission, except as permitted by law.

Purchasing a physical product does not automatically transfer ownership of the underlying artwork, design files, trademarks, or other intellectual property rights.

Where a custom design incorporates customer-supplied artwork, ownership and permitted usage of that artwork remain subject to the relevant rights and any separate written agreement.

12. Third-Party Services and Links

Our Store is hosted on Shopify and may use third-party payment gateways, delivery providers, analytics tools, marketing services, and other integrations.

Third-party services are subject to their own terms and privacy policies. We are not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

Links to external websites are provided for convenience and do not necessarily imply endorsement.

If you use a third-party payment or delivery service, you may also be subject to that provider's applicable terms.

13. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy, available at:

https://thebennycompany.in/policies/privacy-policy

We use customer information to process orders, provide personalised products, arrange deliveries, communicate with customers, maintain records, and operate our Store.

By submitting photographs, logos, names, dates, or other customisation material, you authorise us to use that material to the extent necessary to fulfil your order, subject to our Privacy Policy and applicable law.

Please do not submit information or material that you are not authorised to share.

14. Disclaimers

We aim to maintain an accurate, secure, and reliable website. However, we do not guarantee that the website will always be uninterrupted, error-free, or available without temporary maintenance or technical issues.

Product images and descriptions are provided to help customers make informed purchasing decisions. Any expressly stated product specifications, approved customisation details, and mandatory legal obligations remain applicable.

To the maximum extent permitted by law, we disclaim implied warranties only where such disclaimers are legally valid. Nothing in these Terms excludes a mandatory statutory warranty, consumer remedy, or other protection that cannot lawfully be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, The Benny Company will not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from circumstances beyond our responsibility, such as certain business interruptions or loss of anticipated profits.

We are not responsible for delays caused solely by events beyond our reasonable control, provided that this does not excuse any remedy or obligation imposed on us by applicable law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited. We also do not exclude statutory consumer rights or remedies relating to defective products, deficiency in service, misleading representations, or other legally recognised grounds.

Where a limitation of liability is permitted, it will apply only to the extent lawful and reasonable in the circumstances.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful use of the website, your infringement of third-party rights, or your material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence where liability cannot lawfully be excluded, or breach of obligations imposed on us by applicable law.

17. Events Beyond Our Reasonable Control

We will not be responsible for a delay or failure caused by circumstances reasonably beyond our control, such as natural disasters, floods, fires, public emergencies, transport disruptions, widespread technical failures, or government restrictions.

Where such an event affects your order, we will make reasonable efforts to communicate the impact and discuss available options.

This section does not remove any refund, cancellation, or other remedy that may be required by applicable law, including remedies applicable to non-delivery or an order that can no longer be fulfilled.

18. Suspension and Termination

We may suspend or restrict access to our website or services where reasonably necessary to address security threats, suspected fraud, unlawful activity, or material violations of these Terms.

We may discontinue a product or website feature at our discretion, subject to existing contractual obligations and applicable law.

Termination or suspension does not remove obligations already incurred in relation to an accepted order, an outstanding payment, a valid refund claim, or a legal dispute.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our products, business operations, website features, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will ordinarily apply prospectively from the date stated in the updated Terms, unless a different application is required or permitted by law. Changes will not retrospectively remove rights that have already accrued to customers.

Where required by law, we will provide additional notice or obtain any necessary consent.

We encourage you to review these Terms periodically.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of India, including applicable consumer-protection legislation and other laws relevant to online commerce.

Subject to mandatory consumer-protection laws and the jurisdiction of competent consumer commissions or other statutory authorities, courts having jurisdiction in Kochi, Kerala, India, may hear disputes arising from these Terms.

Nothing in this clause prevents a consumer from exercising a right to approach a competent consumer commission, regulatory authority, or other forum where such access is available under applicable law.

21. Dispute Resolution and Grievance Redressal

If you have a concern about an order, payment, delivery, product quality, or these Terms, please contact us first so that we have an opportunity to investigate and seek a practical resolution.

Customer Support Email: beingabinbenny@gmail.com
Business Address: Kerala Startup Mission, Kerala Technology Innovation Zone, Kinfra Hi-Tech Park Main Rd, HMT Colony, P.O, Kalamassery, Kochi, Keralam 683503

 

We will acknowledge consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable e-commerce requirements.

Please include your order number, contact details, a description of the issue, and relevant supporting documents when submitting a complaint.

Nothing in this section prevents you from using a statutory consumer grievance mechanism or pursuing another remedy available under Indian law.

22. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If that is not possible, the affected provision will be severed, and the remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy and any specific written quotation or agreement applicable to an order, form the agreement governing your use of our Store and your purchases from us.

If a specific written agreement conflicts with these general Terms, the specific agreement will prevail for that order only to the extent that the conflicting provision is lawful and the parties have agreed to it.

24. Contact Us

For questions regarding these Terms, orders, products, shipping, or customer support, contact us at:

The Benny Company
Website: https://thebennycompany.in
Email: beingabinbenny@gmail.com

Thank you for choosing The Benny Company. We appreciate your trust and look forward to serving you with thoughtfully designed products, dependable service, and a convenient shopping experience.