Privacy policy

PRIVACY POLICY

Store Name: The Benny Company
Website: https://thebennycompany.in
Email Address: beingabinbenny@gmail.com
Business Address: Kerala Startup Mission, Kerala Technology Innovation Zone, Kinfra Hi-Tech Park Main Rd, HMT Colony, P.O, Kalamassery, Kochi, Keralam 683503
Effective Date: 11 October 2026
Last Updated: 11 October 2026

1. Introduction

Welcome to The Benny Company (“we,” “us,” “our,” or “the Store”). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, browse our products, make a purchase, request a custom design, place a bulk order, or contact our team.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we share it with third parties, and what choices and rights may be available to you.

The Benny Company operates through Shopify, an e-commerce platform that helps us offer products and services online. By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to your rights and any consent required by applicable law.

Please read this Policy carefully. If you do not agree with our privacy practices, please discontinue using the website where the relevant processing is optional or otherwise permitted to be declined.

2. Information We Collect

We collect only the information reasonably necessary to operate our Store, fulfil orders, provide customer support, and improve your shopping experience.

2.1 Information You Provide Directly

When you place an order, contact us, submit a customisation request, or otherwise interact with us, we may collect:

  • Personal identification details: Your name and, where relevant, the name of your organisation or business.

  • Contact details: Email address, telephone number, and other contact information you choose to provide.

  • Delivery and billing information: Shipping address, billing address, delivery instructions, and related details necessary to process your order.

  • Order information: Products purchased, quantities, prices, order numbers, order history, payment status, delivery preferences, and return or refund requests.

  • Customisation details: Names, dates, messages, photographs, logos, artwork, preferred colours, design instructions, and other material you submit for personalised calendars, diaries, bookmarks, invitation cards, stationery, or gifts.

  • Bulk-order information: Business name, billing details, purchase specifications, quantities, quotations, tax information where applicable, and communication relating to corporate gifting or bulk purchases.

  • Communications: Emails, customer-service enquiries, feedback, reviews, complaints, and other information you voluntarily provide.

Please ensure that any personal information, photographs, logos, or other material you submit for customisation is information you are authorised to provide.

2.2 Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method and provider, we may receive information such as the payment status, transaction reference, payment method, billing details, and refund status.

We do not intentionally store complete payment card numbers, card security codes, banking passwords, or other confidential payment credentials on our own systems. Such information, where required, is handled by the relevant payment service provider in accordance with its own terms and privacy practices.

For cash-on-delivery orders, where available, we may process the contact and delivery information necessary to fulfil the order.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically through Shopify, cookies, server logs, and other technologies. This may include:

  • IP address and approximate location derived from it.

  • Browser type, device information, operating system, and language preferences.

  • Pages visited, products viewed, links clicked, and time spent on the website.

  • Referral sources, browsing activity, and interactions with our Store.

  • Cart activity, session identifiers, and preferences.

  • Technical information needed to maintain website performance, security, and functionality.

We use this information to operate the website, understand how visitors use the Store, identify technical problems, prevent misuse, and improve the shopping experience.

2.4 Information Received From Third Parties

We may receive information from Shopify and service providers that support our Store, including payment processors, shipping partners, analytics platforms, advertising services, and customer-support tools.

For example, a payment provider may confirm whether a transaction was successful, or a delivery partner may provide shipment and delivery updates.

The information we receive depends on the services you use and the integrations enabled on our website.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 Processing and fulfilling orders

To confirm purchases, process payments, prepare products, arrange packaging and delivery, manage bulk orders, issue invoices where applicable, and communicate important order updates.

3.2 Personalising products

To create, customise, review, and fulfil your design requests, including personalised stationery, calendars, diaries, invitations, bookmarks, and gifts.

3.3 Customer service

To answer questions, provide product information, resolve complaints, handle refunds or returns, and assist with order-related issues.

3.4 Payments, fraud prevention, and security

To verify transactions, identify suspicious activity, protect our website, prevent misuse, and safeguard our Store and customers.

3.5 Website operation and improvement

To understand product interest, evaluate website performance, improve navigation, troubleshoot errors, and make the Store easier to use.

3.6 Marketing and communication

Where permitted by applicable law and, where required, with your consent, we may send promotional emails, product announcements, special offers, and information about new collections.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided or by contacting us. We may still send essential transactional or service-related communications, such as order confirmations, payment updates, and delivery notifications.

3.7 Legal and business obligations

To maintain appropriate business records, meet applicable tax and accounting requirements, respond to lawful requests, enforce our policies, and protect our legal rights.

We will not use your personal information for purposes materially different from those described in this Policy without providing any notice or obtaining consent required by applicable law.

4. Legal Grounds for Processing

Depending on the type of information and the circumstances, we process personal information where it is necessary to fulfil an order or provide a requested service, where you have given consent, where processing is required or permitted by applicable law, or where another lawful basis is available.

We aim to collect only information that is reasonably necessary for the purpose for which it is used.

Where processing depends on your consent, you may withdraw that consent, subject to applicable law. Withdrawal will not affect the lawfulness of processing carried out before withdrawal. It may also affect our ability to provide particular optional features or services.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate effectively and understand how visitors interact with the Store.

Cookies are small files or identifiers stored on or accessed through your device when you visit a website.

We may use the following categories:

Essential cookies: These support core website features such as shopping-cart functionality, checkout, security, session management, and other necessary operations.

Functional cookies: These may remember preferences and help provide a more convenient shopping experience.

Analytics cookies: These help us understand website visits, product interest, traffic patterns, and website performance.

Advertising cookies and pixels: Where enabled, these may help measure advertising performance, understand interactions with advertisements, or present relevant promotions.

Some cookies may be set by Shopify or other third-party services integrated into our website.

You can manage available cookie preferences through our cookie banner or privacy settings, where provided. You can also adjust cookie settings through your browser. Blocking certain cookies may affect website functionality, including shopping-cart or checkout features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. Please note that deleting browser cookies may not remove information already held by a third-party provider.

6. Sharing Your Information With Third Parties

We do not sell personal information to third parties as a standalone customer-list business. However, we may share information with the following categories of recipients when reasonably necessary for the purposes described in this Policy.

6.1 Shopify

Shopify provides the e-commerce platform used to host and operate our Store, facilitate shopping and checkout, and support related functionality. Shopify may process personal information under its own terms and privacy documentation and in accordance with the arrangements applicable to our Store.

6.2 Payment service providers

We share relevant transaction and billing information with payment providers to process payments, verify transactions, prevent fraud, and manage refunds.

6.3 Shipping and delivery partners

We provide relevant customer details, such as your name, phone number, delivery address, and shipment information, to couriers and logistics providers so your order can be delivered.

6.4 Production and fulfilment partners

Where necessary to produce or fulfil an order, we may share relevant specifications, designs, quantities, addresses, and delivery details with printers, manufacturers, packaging providers, or other fulfilment partners.

We aim to share only the information necessary to complete the relevant order or service.

6.5 Website, analytics, and marketing providers

If integrated into our Store, third-party tools may help with website analytics, advertising measurement, email communication, customer support, website performance, and fraud prevention. These providers may process certain technical or usage information according to their respective terms and privacy policies.

6.6 Legal authorities and professional advisers

We may disclose information when required by applicable law, legal process, or a valid government request, or where reasonably necessary to establish or defend legal claims, investigate fraud, or protect our rights and the safety of others.

6.7 Business transfers

If our business undergoes a merger, restructuring, sale, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

We do not authorise third-party service providers to use customer information for unrelated purposes merely because it has been shared with them. Their actual obligations and permitted uses depend on the applicable contractual arrangements and law.

7. International Data Transfers

Shopify and certain third-party service providers may store or process information in countries outside India, depending on their systems and where their services operate.

Where personal information is transferred internationally, we will take steps required by applicable law in relation to such processing and transfers.

The privacy laws of the country in which information is processed may differ from those applicable in India. Information may also be subject to lawful requests by courts, regulators, or public authorities in the relevant jurisdiction.

For further information about a particular provider's data-handling practices, please consult its privacy policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal and operational requirements.

Retention periods may depend on the type of information and why it was collected.

For example:

  • Order, billing, tax, and transaction records may be retained for the periods required by applicable laws and legitimate accounting needs.

  • Customer-service communications may be retained as necessary to resolve enquiries, manage disputes, and maintain relevant business records.

  • Custom designs, photographs, logos, and artwork may be retained for the time reasonably necessary to produce an order, manage revisions, address complaints, or fulfil an agreed reprint or repeat-order service.

  • Technical logs and analytics information may be retained according to the relevant system's retention settings and operational needs.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law and any legitimate reason for continued retention.

Please contact us if you have questions about the retention of your information.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction, or misuse.

Depending on the systems involved, these measures may include access controls, restricted access to customer information, secure service providers, account security practices, and appropriate website and operational safeguards.

We also seek to limit access to personal information to people and service providers who need it for legitimate business purposes.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we are committed to taking reasonable precautions and responding appropriately to security incidents in accordance with applicable law.

Please contact us promptly if you believe your information has been used improperly in connection with our Store.

10. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access: Ask us for information about personal information we hold about you and how it is used.

  • Request correction: Ask us to correct inaccurate or incomplete personal information.

  • Request deletion: Ask us to delete personal information that is no longer required or may lawfully be deleted.

  • Withdraw consent: Withdraw consent for processing that depends on your consent.

  • Manage marketing preferences: Unsubscribe from promotional communications.

  • Manage cookies: Adjust available cookie preferences and browser settings.

  • Raise a grievance: Contact us to question or complain about how your personal information is handled.

  • Exercise other applicable rights: Request any additional rights made available to you under the laws applicable to your circumstances.

Certain requests may be limited where we need to retain information to fulfil an order, maintain legally required records, address fraud, resolve disputes, or comply with other legal obligations.

To exercise a privacy right, please email beingabinbenny@gmail.com with the subject line “Privacy Request – The Benny Company.” Please describe your request clearly. We may ask for reasonable information to verify your identity and protect your account or personal information before taking action.

We will respond within the period required by applicable law. Where a request cannot be fully accommodated, we will explain the reason to the extent permitted by law.

11. Children's Privacy

Our Store is intended for general shopping by customers who can lawfully enter into purchases. We do not knowingly collect children's personal information for purposes requiring parental consent without obtaining the consent or authorisation required by applicable law.

Individuals under the age of 18 should place orders with the involvement and appropriate assistance of a parent or legal guardian, particularly where a purchase involves contractual commitments or the submission of personal information.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties operate independently and may have their own privacy policies, security practices, and terms of use. We are not responsible for the privacy practices or content of external websites that we do not control.

We encourage you to review the relevant privacy policy before submitting personal information to a third-party service.

13. Custom Designs, Photographs, and Customer Content

Some products offered by The Benny Company may require you to submit photographs, names, event details, messages, logos, or other content for personalisation.

We use this information for purposes such as preparing designs, communicating about revisions, producing products, fulfilling your order, and addressing related customer-service requests.

We will not knowingly publish customer-submitted photographs, personal messages, private design files, or identifiable custom work in our advertising or promotional materials without appropriate permission or another lawful basis.

You are responsible for ensuring that you have the necessary rights or authorisation to submit photographs, logos, artwork, or other content for reproduction.

Please avoid submitting payment passwords, identity documents, or sensitive personal information unless we specifically request information that is lawfully necessary for a particular service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, third-party integrations, or applicable laws.

When changes are made, we will update the “Last Updated” date at the beginning of this document. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes affecting how personal information is processed.

We encourage you to review this page periodically to stay informed about our privacy practices.

15. Contact Information and Grievance Redressal

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

Store Name: The Benny Company
Website: https://thebennycompany.in
Email: beingabinbenny@gmail.com
Business Address: Kerala Startup Mission, Kerala Technology Innovation Zone, Kinfra Hi-Tech Park Main Rd, HMT Colony, P.O, Kalamassery, Kochi, Keralam 683503
Business Phone: 

 

Please use the subject line “Privacy Concern – The Benny Company” for privacy-related requests and complaints.

We will acknowledge consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable e-commerce requirements. Where applicable, additional statutory grievance mechanisms and remedies remain available to you.

We value the trust you place in The Benny Company and are committed to handling your information responsibly while providing a convenient and reliable shopping experience.