Shipping policy

SHIPPING POLICY

Store Name: The Benny Company
Website: https://thebennycompany.in
Email: beingabinbenny@gmail.com
Business Address: Kerala Startup Mission, Kerala Technology Innovation Zone, Kinfra Hi-Tech Park Main Rd, HMT Colony, P.O, Kalamassery, Kochi, Keralam 683503
Effective Date: 11 October 2026
Last Updated: 11 October 2026

At The Benny Company, we want your shopping experience to be simple and convenient, from placing your order to receiving your products. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our online store.

Our products include calendars, diaries, bookmarks, invitation cards, personalised stationery, corporate gifts, and other printed or customised products.

1. Shipping Locations

We currently offer shipping within India, subject to courier availability and delivery serviceability at your PIN code.

Delivery availability is confirmed during checkout or when we review your order. Some remote locations may have limited courier services or longer delivery times.

International shipping is not currently guaranteed. If you require delivery outside India, please contact us at beingabinbenny@gmail.com before placing your order. We will confirm whether delivery is possible, along with the applicable charges, delivery estimate, and any customs requirements.

2. Available Shipping Methods

Depending on your delivery location, product type, order size, and courier availability, we may use the following delivery methods:

  • Standard Shipping: Our regular delivery service for most online orders.

  • Courier Delivery: Delivery through third-party courier or logistics partners.

  • Bulk and Corporate Shipping: Shipping arrangements for large quantities, business orders, event supplies, and corporate gifts.

  • Special Delivery Arrangements: Where available, alternative shipping arrangements may be agreed upon for specific orders.

The shipping method selected for an order depends on serviceability, package size, product requirements, and availability. We will communicate any special arrangements where necessary.

3. Order Processing Time

Our standard order processing time is 24–72 business hours after successful order confirmation and payment verification, where applicable.

Processing includes order verification, product preparation, packaging, and dispatch arrangements.

Please note:

  • Ready-made products generally require less preparation time.

  • Personalised products may require additional time for design preparation, artwork verification, approval, printing, and finishing.

  • Bulk and corporate orders may require additional production time depending on quantity, specifications, and design complexity.

  • Orders requiring customer approval will not proceed to the relevant production stage until the required approval is received.

Orders placed on Sundays, public holidays, or non-working days may begin processing on the next business day.

If an order requires additional processing time, we will make reasonable efforts to inform you.

4. Estimated Delivery Timeframes

Our standard estimated delivery timeframe is 7–15 business days from order confirmation, depending on the product, delivery location, production requirements, and courier service.

The estimated delivery time may include both processing and transit time. Processing time is not necessarily additional to the stated delivery window.

Typical estimates are as follows:

  • Ready-made products: Generally within 7–15 business days.

  • Personalised products: Generally within 7–15 business days, subject to design approval and production requirements.

  • Bulk and corporate orders: Delivery timelines will be communicated in the quotation or order confirmation.

  • Remote or difficult-to-service locations: Additional time may be required depending on courier availability.

These are estimates, not guaranteed delivery dates, unless we explicitly confirm a guaranteed date in writing.

We recommend placing seasonal orders, including year-end calendars, diaries, event invitations, and corporate gifts, well in advance of the date you need them.

5. Shipping Costs

Shipping charges depend on the destination PIN code, package weight and dimensions, product quantity, and selected shipping service.

The applicable shipping charge will be displayed at checkout or communicated before confirmation for orders requiring a separate quotation.

Our standard shipping charges generally range from ₹0 to ₹1,500 per order, depending on the circumstances. This is an indicative range, not a promise that every order will fall within it. We will communicate any applicable charge before you confirm the purchase.

Free Shipping

Free shipping may be offered on selected products, promotional offers, or qualifying orders. Where available, the eligibility conditions will be displayed on the website or with the relevant promotion.

Free shipping does not automatically apply to every product or bulk order.

Bulk and Corporate Orders

For large orders, special packaging, or deliveries involving multiple destinations, shipping charges may be calculated separately.

Any additional shipping or handling charges will be communicated and agreed upon before the order is finalised.

6. Order Confirmation and Tracking

Once your order has been placed, you may receive an order confirmation by email or another available communication channel.

After dispatch, we will provide tracking information when it is made available by our courier or logistics partner.

You can use the tracking link or number to check the shipment's progress, where tracking is supported.

Please allow some time after dispatch for the courier's tracking system to display the first update.

If you have not received tracking information within a reasonable period after dispatch, please contact us with your order number at beingabinbenny@gmail.com.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Recipient's full name.

  • Complete delivery address.

  • PIN code.

  • Valid contact number.

  • Email address, where requested.

  • Any relevant delivery instructions.

Please review these details carefully before completing checkout.

If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been packed, dispatched, or handed over to the courier.

If a shipment cannot be delivered because of incorrect or incomplete information supplied by the customer, additional shipping charges may apply for a re-delivery where permitted by law and communicated in advance.

8. Delivery Delays

Although we work to dispatch and deliver orders within the estimated timeframe, delays may occur because of circumstances such as:

  • Courier or logistics disruptions.

  • Weather conditions or natural disasters.

  • Public holidays or seasonal demand.

  • Remote-location delivery restrictions.

  • Incorrect or incomplete delivery details.

  • Delays in receiving design approvals or customisation information.

  • Unexpected production or material shortages.

  • Government restrictions or other events beyond our reasonable control.

If your order is delayed, please contact us. We will review the available tracking information and coordinate with the relevant delivery partner where necessary.

If an order cannot be delivered or fulfilled, we will communicate the available options and provide any cancellation, refund, or other remedy required under applicable law.

9. Failed Delivery and Returned Shipments

A delivery may fail because the recipient is unavailable, the address is incorrect, the courier cannot access the location, or the recipient declines delivery.

Where the courier returns a shipment to us, we will contact you where reasonably possible to determine the next steps.

A re-delivery may require an additional shipping charge if the failed delivery resulted from incorrect information supplied by the customer or another circumstance attributable to the customer. Any such charge will be reasonable, disclosed in advance, and consistent with applicable law.

If the failed delivery resulted from our error, we will work with you to arrange an appropriate resolution without imposing an improper additional charge.

10. Damaged Packages or Products

We take reasonable care when preparing and packing orders. However, damage may occasionally occur during handling or transit.

If your package or product arrives visibly damaged, please contact us at beingabinbenny@gmail.com within 48 hours of delivery, where reasonably possible.

Please provide:

  • Your order number.

  • Clear photographs of the damaged product.

  • Photographs of the outer packaging and shipping label, where available.

  • A brief description of the damage.

Please retain the product and packaging until we advise you on the next steps.

We will review your claim and coordinate with the courier or fulfilment partner where appropriate. Depending on the circumstances and applicable law, the resolution may include a replacement, reprinting, refund, or another appropriate remedy.

The 48-hour reporting period helps us investigate damage promptly. It does not automatically remove any legal right you may have if you report the issue later.

11. Personalised Products and Bulk Orders

Personalised products and bulk orders may require additional preparation and production time.

For such orders, the delivery estimate may depend on:

  • The quantity ordered.

  • Design complexity.

  • Availability of materials.

  • Approval of proofs or artwork.

  • Printing and finishing requirements.

  • Packaging specifications.

  • Delivery destination.

For large corporate or event orders, the estimated production and delivery schedule will be communicated in the quotation or order confirmation where applicable.

Customers should provide required artwork, specifications, and approvals promptly to avoid unnecessary delays.

If a delay is likely to affect an agreed delivery date, we will make reasonable efforts to communicate the situation and discuss available options.

12. International Shipping and Customs

International shipping is available only where expressly confirmed by The Benny Company.

Before accepting an international order, we will confirm the delivery destination, shipping cost, estimated timeframe, and any relevant restrictions.

International deliveries may be subject to customs inspections, import duties, taxes, clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise in writing, these charges are the customer's responsibility.

Delivery estimates for international shipments may be affected by customs clearance and local delivery arrangements. We cannot guarantee a particular customs processing time.

13. Shipping Policy and Returns

Shipping and delivery arrangements are separate from our Returns and Refunds Policy.

We generally do not accept returns or provide refunds for change-of-mind requests, including for personalised products, except where required by applicable law.

If a product arrives damaged, defective, incorrect, or materially different from the agreed specifications, please contact us so that we can investigate and provide an appropriate remedy.

Nothing in this Shipping Policy limits any rights or remedies available to customers under applicable Indian consumer-protection law.

14. Contact Us

If you have questions about shipping, delivery estimates, tracking, bulk orders, or a delayed shipment, please contact us:

The Benny Company
Website: https://thebennycompany.in
Email: beingabinbenny@gmail.com
Business Address: Kerala Startup Mission, Kerala Technology Innovation Zone, Kinfra Hi-Tech Park Main Rd, HMT Colony, P.O, Kalamassery, Kochi, Keralam 683503

Please include your order number in your message so that we can assist you more efficiently.

Thank you for shopping with The Benny Company. We appreciate your trust and will do our best to ensure your products reach you safely and within the estimated delivery timeframe.