Refund policy

RETURN AND REFUND POLICY

Store Name: The Benny Company
Website: https://thebennycompany.in
Email Address: beingabinbenny@gmail.com
Effective Date: 11 October 2026
Last Updated: 11 October 2026

At The Benny Company, we take care to prepare and package every order so that your calendars, diaries, bookmarks, invitation cards, personalised stationery, and gifts reach you in good condition.

Because many of our products are printed, customised, or prepared specifically for our customers, we follow a damage-only return and refund policy. Please read this policy before placing your order.

1. Return and Refund Eligibility

We accept return, replacement, or refund requests only when a product arrives physically damaged during handling or delivery, subject to verification and applicable Indian consumer-protection laws.

To qualify for consideration under this policy:

  • The product must have arrived physically damaged.

  • You must notify us within 3 calendar days of delivery, where reasonably possible.

  • You must provide your order number and clear photographs showing the damage.

  • You must retain the damaged product and its original packaging until we advise you on the next steps.

  • The claim must relate to the product received in the relevant order.

Examples of damage include broken components, torn or severely damaged pages, crushed products, significant physical damage, or other transit-related damage that materially affects the product.

We will review each claim fairly and may request additional photographs or information when reasonably necessary.

The reporting timeframe helps us investigate claims promptly. It does not automatically remove any rights or remedies available to you under applicable law.

2. Items and Situations Not Eligible for Returns

Except where a remedy is required by applicable law, we do not accept returns, exchanges, or refunds for reasons other than verified physical damage to the delivered product.

The following situations are generally not eligible:

  • Change of mind after placing an order.

  • Choosing the wrong product, size, colour, design, or quantity.

  • Dissatisfaction based solely on personal preference.

  • Incorrect names, spelling, dates, messages, photographs, or other details supplied or approved by the customer.

  • Minor variations in colour, texture, or appearance caused by screens, lighting, paper, or printing processes, provided the product otherwise conforms to the agreed specifications.

  • Personalised or customised products that are no longer wanted after production.

  • Products damaged after delivery through improper handling, storage, misuse, or accidental damage attributable to the customer.

This policy does not exclude products that are defective, materially different from the agreed description or specifications, incorrectly supplied, or otherwise eligible for a legal remedy. Such matters will be assessed in accordance with applicable law.

3. Return Request Timeframe

Please report a damaged product within 3 calendar days of delivery by emailing beingabinbenny@gmail.com.

Use the subject line:

Damaged Product Claim – [Order Number]

Please include:

  1. Your full name and order number.

  2. The date you received the order.

  3. A short description of the damage.

  4. Clear photographs of the damaged product.

  5. Photographs of the external packaging and shipping label, where available.

  6. Any additional information reasonably needed to investigate the claim.

Please do not discard or return the product before receiving instructions from our team.

We aim to acknowledge damage claims within 2 business days and communicate the next steps after reviewing the information provided.

If you cannot report the damage within the stated timeframe due to exceptional circumstances, please contact us as soon as possible. We will consider the circumstances and any rights available under applicable law.

4. How We Handle Damaged Products

Once we receive your request, our team will review the photographs and order information. We may contact you for clarification or additional evidence.

If the damage is verified, we will inform you of the available resolution.

Depending on the nature of the damage, product availability, and applicable law, the resolution may include:

  • Replacement: We arrange a replacement for the damaged product.

  • Reprinting or remaking: Where appropriate, we reproduce the affected item.

  • Refund: We refund the applicable amount where a refund is appropriate or legally required.

  • Another agreed remedy: Where suitable and lawful, we may agree on another practical resolution with you.

We aim to resolve verified damage claims fairly and efficiently. A replacement will not be imposed where applicable law entitles you to a refund or another remedy.

5. Refund Process and Timing

If a refund is approved or required by applicable law, we will notify you of the amount and the refund method.

Refunds will ordinarily be initiated through the original payment method, where practicable.

Our target processing time is 5–10 business days after refund approval. The time it takes for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

For cash-on-delivery orders, we will contact you to arrange an appropriate refund method, subject to applicable law and reasonable verification.

If a refund has not appeared after the communicated processing period, please contact us with your order number and any relevant transaction details so that we can investigate.

We will not charge a processing fee for a refund arising from verified damage attributable to fulfilment or delivery where doing so would be contrary to applicable law.

6. Exchanges and Replacements

We do not offer exchanges for change of mind, preference, or incorrect selection by the customer.

However, if a product arrives physically damaged, we will consider a replacement or reprinting where appropriate.

To request a replacement:

  1. Email beingabinbenny@gmail.com within 3 calendar days of delivery, where reasonably possible.

  2. Provide your order number and photographs of the damage.

  3. Wait for our team to review the claim and provide instructions.

  4. Follow the agreed replacement or return procedure.

Replacement availability depends on the product, materials, and production requirements. If a replacement is unavailable or unsuitable, we will discuss an appropriate alternative or refund where required by applicable law.

7. Return Shipping Costs

For a verified damaged product, we will communicate whether the item needs to be returned and provide instructions before you send it back.

Where return shipping is necessary because the product arrived damaged, we will arrange or reimburse reasonable return shipping costs as appropriate and as required by applicable law.

Please do not independently ship a product back without contacting us first, as this may result in unnecessary costs or delivery difficulties.

We will not require you to bear return shipping costs where doing so would be contrary to applicable law.

8. Personalised and Customised Products

Many products offered by The Benny Company can be customised with names, dates, photographs, artwork, messages, logos, or other customer-provided details.

Please review all submitted information and any design proof carefully before approving production.

We do not accept returns or refunds solely because a customer changes their mind or later prefers a different design.

However, if a customised product arrives physically damaged, or if it is materially different from the agreed specifications or otherwise qualifies for a legal remedy, please contact us. We will assess the issue and provide an appropriate resolution in accordance with this policy and applicable law.

9. Incorrect or Missing Products

If you receive an incorrect item or discover that part of your order is missing, please contact beingabinbenny@gmail.com as soon as possible with your order number and relevant photographs or other supporting information.

Although incorrect or missing items are not ordinary change-of-mind returns, we will investigate fulfilment errors and take appropriate corrective action where we are responsible, as required by applicable law.

10. Orders Cancelled by The Benny Company

In rare cases, we may be unable to fulfil an order because of product unavailability, production issues, or another legitimate reason.

If we cancel an order after receiving payment and cannot fulfil it, we will notify you and provide any refund required by applicable law.

This provision is separate from the damage-only return policy for products already delivered.

11. Important Notes

  • Please inspect your parcel and products soon after delivery.

  • Retain the packaging if damage is visible.

  • Provide clear and accurate information when submitting a claim.

  • Do not send products back without receiving return instructions.

  • Approval of a damage claim is based on a fair review of the available evidence and applicable law.

  • Nothing in this policy limits any mandatory consumer right or remedy under Indian law.

12. Contact Us

For damaged product claims, refund enquiries, or questions about this policy, contact:

The Benny Company
Website: https://thebennycompany.in
Email: beingabinbenny@gmail.com

Email Subject: Damaged Product Claim – [Order Number]

Please include your order number and clear photographs where relevant. Our team will review your request and communicate the next steps.

Thank you for choosing The Benny Company. We value your trust and are committed to providing thoughtfully designed products and a fair, transparent process if an order arrives damaged.